MYPIC JAPAN: create your ORIGINAL illustration

	Can I have my dogs and me drawn in one order? / Can I have group illustration in one order?
	Yes you can. It may apply some additional cost. Prices are determined per illustrator. e-mail us and feel free to get a quote.

	Is it possible to have two or more persons on one page?
	Of course! The fees listed are for a one-person illustration. If you want to add another person to the same illustration, additional fees may apply. The rate varies by illustrator but generally is an added 0.8 times the base price per additional person. For more detailed information, please get a quote via e-mail below.

	What is the preferred image size for a source photo?
	Since our illustrators create MYPIC illustrations based on the photos you send, we would recommend that... ・photos clearly show your face. ・the facial expression in the photo closely matches the desired expression. ・if you wish to be drawn with a different fashion style or hairstyle, please state in the "Other" field of the form, and send us photos which show your requested fashion or hairstyle.

	Can I use a cell phone picture for the source photo?
	If your face (or other desired image) are unclear in the photo, we may ask you to send another photos just in case.

	Can I change my illustrator?
	Before we send you an email confirming that the illustrator has accepted your order, you can change your illustrator. Please send us an e-mail stating that you want to cancel your illustrator request. If it placed after your payment, we cannot accept the changing and do not give refunds for changing illustrators.

	I ordered a MYPIC last Friday. Is my order being processed?
	Our business hours are Monday through Friday, 10:00 a.m. - 17:00 p.m. JST. All orders and correspondence are processed during these hours. Any messages received outside of normal business hours will be processed the following business day.

	Is it possible to draw the picture the same as an anime character?
	Unfortunately, we will not be able to draw it the same. However, you may describe your desired image using the anime character as a point of reference.

	I love Lady GAGA, and I'm a big fan of her. I want to make the illustration of her, so I'm now sending you her photo to make it.
	Unfortunately, we do not accept an order corresponding with the following conditions: ・creating any illustration of any celebrities or other public people without their permissions . ・creating any illustration of any specific animation character without the copyright holders' permissions. If your order can be applied to either one of the above, please inform us whether you have any permissions from the persons authorized or from the copyright holders before you order and before the illustrations have been created.

	What about payment method? When should I pay?
	We need 50% in advance and the remaining 50% on completion. We will send you an initial invoice when your order is accepted by illustrator.

	What currency are your prices in?
	All prices are shown in US dollars.

	How can I pay?
	We accept all payments through PayPal. (Learn more about PayPal). You don't even need a PayPal account and can choose payment method (including credit card). PayPal won't share your financial info with us. Please follow the steps outlined in the PayPal e-mail we will send you. Payment is due within one week. We will send you an e-mail confirming your payment.

	What about delivery?
	It is delivered as an e-mail attachment. If an illustration is especially large for e-mail, we will send a reduced-size attachment at the draft stage. If you prefer to know the actual size at that time, please inform us, and we will give you a web address to download from right away.

	How long does it take to get my MYPIC?
	After your order is accepted by the illustrator, we will bill you half in advance via PayPal. The illustrator's work will not begin until this down payment is received. We will send the first illustration delivery via e-mail within 7-10 business days from the day we confirm your payment. When you have corrections to be made to your illustration, we need another 7 business days to provide you the second illustration delivery.

	Is it possible to get an illustration quickly?
	When requested and depending on the illustrator's schedule it may be possible to place a rush order. Please let us know your request when you order. (We recommend you tell us your top two or three chosen illustrators in this case, so we can ask each of the illustrators their schedule right away.)

	My order is being processed now, and I'm waiting for my illustration. However, I will be out of town through next week. During this period, I cannot check my e-mail.
	Please let us know. If you don't send a reply within 7 days of receipt of the first illustration delivery, we will automatically deliver the final illustration (without the "SAMPLE" mark) . Please contact us before to let us know if you will have difficulty responding by the deadline.

	.Is it possible to make corrections?
	If you are not satisfied with the initial delivery, please tell us the details of the desired changes. We will correct for free only ONCE per order. However, if the correction request differs from the initial order substantially, there will be additional fees.

	What size is the image?
	Please see the "First time visitors" page where illustration size and resolution are shown. The following are specifications for optimal printing: If you need a different size, please let us know. - 600 x 600 pixels / 72 dpi - approximately 4 inches wide and 4 inches high - 1748 x 2480 pixels / 300 dpi - A5 size paper (5.8 x 8.3 inches)

	May I use my mypic freely?
	Yes, you are welcome to use the image for any non-commercial purposes. For example, as a birthday or anniversary present created with the llustration. However, sale and resale, or commercial use is prohibited.

	Is it possible to get a printed illustration?
	The illustration is sent as an e-mail attachment in order to keep the price as low as possible for our customers. Therefore, we ask each customer to print their illustration using their own means at home, an office, etc.

	Is it possible to get a refund?
	Normally, all sales are final. The goods you purchase cannot be returned unless there is a technical problem (wrong data, corrupted file, billing error, etc.) We cannot accept returns on goods for individual reasons on your part.

	How will the photos I send be handled?
	We direct all of our illustrators to discard all source photos every time the final delivery is completed. Please also see our Privacy Policy.

	What about the copyright?
	The copyright belongs to each illustrator. Please enjoy the illustration freely for personal use. However, sale and resale of the illustration is not permitted. Also, commercial use is prohibited.

	Can I send e-mails from both my personal and work e-mail addresses?
	Please only use the e-mail address registered in the initial order form for all correspondence. Should you wish to use a different e-mail, please include your name and order number.

	Do I contact your company via e-mail only?
	Yes, if there are any unclear points or questions, please contact anime@mypic.jp, and we will respond as soon as possible.
	Still have questions, or have a problem with ordering? Contact us from here! (https://www.mypic.jp/anime/contact.html)